B2B SaaS platform
Tidy3
A modular cloud platform connecting customer management, product catalogues, quoting and sales.
Official product page: Tidy3- Who it's for
Small and medium-sized businesses. My work focused on manufacturers, fabricators and distributors.
- My responsibility
Product Ownership alongside Product Design: customer discovery, backlog ownership, requirements, prioritisation and delivery coordination.
- Product scope
Customer relationships, product catalogues, configurable quotes and dealer sales.
Connecting the work across a business
Tidy3 is a modular cloud platform for small and medium-sized businesses. It brings customer management, product catalogues, quoting and commerce together, so a business can start with the tools it needs and add more as it grows.
For the manufacturers, fabricators and distributors I worked with, that meant connecting customer conversations with product and pricing information, quotes and orders. My focus was making those journeys usable across modules while accommodating each business's processes and rules.
My role across the product
I joined Tidy in April 2026 as Senior Product Designer, taking on Product Manager responsibilities alongside design.
I owned the product backlog, worked directly with customers to understand their needs, and defined requirements and priorities with developers. I made day-to-day value/effort decisions, shaped delivery scope and worked with the CEO on strategic priorities.
Inspect image and full contextFrom customer intent to working software
My Product Manager work connected customer problems with requirements, priorities and a deliverable scope. I used customer conversations, pilots and demonstrations to clarify needs, review progress and decide what to build, simplify or defer.
I carried those decisions into UX/UI design and AI-assisted building, working with engineers on dependencies, validation and handover. I also coordinated Tidy3 release checks, notes and communication, keeping customers and the team informed as work progressed.
Supporting consistent product work
I initiated the shared design system, connecting reusable Figma foundations and component guidance with the UI library. I also mentored designers through live work, design reviews and the reasoning behind decisions.
The work produced reusable foundations, product improvements and tested prototypes for customers and engineers to review and continue. Platform development and integration remain ongoing. I also helped structure customer-lifecycle investigation and measurement; reliable baselines and commercial results were still to establish.